Housing Benefit Visiting Team

Who are we?

We are a small team attached to the Benefits Service within Bolton Council and are made up of 3 visiting officers, 1 support officer and a manager.

All visiting officers are trained Housing Benefit officers and are accredited to complete a range of DWP benefit forms.

We are part of a Joint Working Partnership between Bolton Council and the DWP.

What can we do?

  •  Work out if you qualify for a wide range of benefits, discounts and services
  • Visit you at home to help complete claim forms and send them to the correct office on your behalf
  • Answer queries you may have about welfare benefit entitlement
  • Verify important documents you may need to provide so you won’t have to send them through the post
  • Process any claim for either Housing or Council Tax Benefit to enable a fast track decision on any entitlement within 24 hours in most cases
  • Deliver benefit awareness talks to community groups
  • Provide road show advice events in community settings

Can anyone request a visit?

We would only normally visit people who are unable to come into a Council office due to age or personal circumstances.

Contact us to find out more.


- If you contact us outside these working hours the team has a voicemail facility so you can leave your details and we will ring you back.

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm

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